This is a document that outlines elements that subject matter experts determined are essential to the practice of Customized Employment (CE). Funders such as VR agencies can use this information to inform Requests for Proposals for training in CE, the development of contracts with providers of CE services and evaluating the effectiveness of CE practices.
Recommendations for Customized Employment Practices:
This document outlines practices that subject matter experts recommend for effectively practicing CE. This document focuses on practices related to Customized Job Development. This document can also inform training on and evaluation of CE.
- The WINTAC did a survey of customized employment rates paid by VR programs across the nation. If you would like to see what other VR agencies are paying for customized employment, you can view the spreadsheet by clicking here.
The Office of Disability and Employment Policy (ODEP), LEAD Center, provides Customized Employment (CE) resources and webinars on their website: LEAD Center - Customized Employment
That website includes information on:
CE Implementation and distinctions with SE
A Power Point by Marc Gold & Assoc. that contrasts Customized Employment and Supported Employment and includes slides on Labor Market Development and the need for customization and Discovery. Posted with permission from March Gold & Assoc.
- This document is a brief description and presentation of the Customized Employment Competency Model. Produced under the U.S Department of Labor.
- A summary report on Customized Employment Grants and Workforce Action Grants funded by U. S. Dept. of Labor, Office of Disability Employment Policy and prepared by the National Center on Workforce and Disability/Adult, April 2007.
- Thought Sauce! Hot Ideas for Cool Employment! Foundational Readings in Customized Employment from Griffin-Hammis Associates, LLC & the Center for Social Capital, Inc.
Supported Employment Quality Features
WINTAC, along with a wide variety of stakeholders with extensive supported employment experience developed the attached “Supported Employment Quality Features” document to identify and describe high quality features of supported employment as a guide for the universal application of these features across service delivery and training providers. The intent of this document is to provide a consistent framework and detailed description of all the elements necessary to provide high quality supported employment services.
- On May 23, 2018, RSA released two general requirements documents relative to supported employment. These documents clarify and provide detail relative to allotment A and B supported employment expenditures.
Supported Employment Critical Elements
is compiled from multiple resources such as WIOA Law, regulations, and RSA guidance to provide a comprehensive view of Supported Employment.
FFY 2018 Grant Award Update
(A letter from David Steele, Chief Fiscal Unit, Rehabilitation Services Administration).
- RSAs FAQ's on SE Expenditure Guidance, 2016 Sept
- RSA’s summary of WIOA regulations relating to Supported Employment Program changes
- A Copy of the Act
- Oregon VR's presentation on changes to Supported Employment due to WIOA
Utah's SE Policy, Chapter 30
Utahs Client Service Manual, Chapter 30 on (SE) Supported Employment including policy, Definitions, and instructions on Individual Placement and Support, Community Rehabilitation Programs, and Job Coaching.
- Utah SOR Chapter 30 Supported Employment Nov. 2016 Addendum
The Hawaii VR agency developed a series of documents listed below to provide staff guidance regarding the implementation of Supported Employment under WIOA.
- Hawaii’s internal staff procedures for Supported Employment Part 1, SE Eligibility and Planning
- Hawaii’s internal staff procedures for Supported Employment" Part 2,SE Intensive Skills Training and Support
- Hawaii’s internal staff procedures for Supported Employment” Part 3, SE Extensive Services and Case Closures
- Hawaii's internal staff procedures for Supported Employment, SE Checklist and Case Study
- Hawaii's internal staff procedures for Supported Employment, SE Employment definitions and practice under WIOA
- Inge, K., & Tilson, G. (1997). Ensuring natural support systems that work: Getting beyond the natural supports versus job coach controversy. Journal of Vocational Rehabilitation, 9, 133–142.
Cimera, R. E. (2007c). Utilizing natural supports to lower the cost of supported employment. Research and Practice for Persons with Severe Disabilities, 32(3), 184–189.
Study to determine whether using natural supports can decrease overall cost of providing supported employment in Wisconsin based on three cost analyses: looking at data collected before and after the Natural Supports Initiative (NSI) was passed, comparing per capita costs of supported employment from NSI agencies to costs generated by every other agency in Wisconsin and determining whether NSI agencies incurred greater costs than non NSI agencies. NSI agencies were more cost efficient than non-NSI agencies. Proposes reasons as to why NSI agencies were more cost efficient.
Marrone, Joe, 1995, the Nature of Employment Supports for People with Mental Illness, Psychiatric Services, Institution for Community Inclusion, 46 (7), 707-711.
The intent of this paper is to present some practical guidelines for providing comprehensive support, a crucial element of any supported employment approach. Five areas of support, particularly important to people with psychiatric disabilities, will be discussed: "Natural" Co- worker Supports, Personal network supports -- Peer and Family, Training supports, Self-management supports, and Organizational supports.
Employers' Views of Workplace Supports: VCU Charter Business Roundtable's National Study of Employers' Experiences with Workers with Disabilities Monograph, by Darlene Unger.
Chapter 5 Workplace Supports, A View From Employers Who Have Hired Supported Employees
- You can view RSA’s guidance pertaining to Supported Employment under WIOA from their Nov 7-9 2016 CSAVR conference in PDF format by clicking on the link Overview and Discussion of Federal Regulations on Supported Employment
- Michigan Rehabilitation Services CIE Checklist
RSA's FAQ's regarding Competitive Integrated Employment location criteria
The Rehabilitation Services Administration (RSA) is pleased to publish Frequently Asked Questions: Integrated Location Criteria of the Definition of “Competitive Integrated Employment.” This Frequently Asked Questions (FAQ) document addresses the criteria for an integrated employment location within the definition of “competitive integrated employment” in section 7(5) (B) of the Rehabilitation Act of 1973 (Rehabilitation Act), as amended by title IV of the Workforce Innovation and Opportunity Act (WIOA), and its implementing VR program regulations in 34 CFR §361.5(c) (9) (ii) (see 81 FR 55629 (August 19, 2016)). The information in these FAQs provides guidance and technical assistance to VR agencies and community rehabilitation programs so that they may assist individuals with disabilities to achieve high-quality employment.
Integrated Location Criteria of the Definition of "Competitive Integrated Employment" FAQ
- Advisory Committee on Increasing Competitive Integrated Employment for Individuals with Disabilities Interim Report
- Work Accommodations & Natural Supports for Maintaining Employment
- AICIED Final Report
- You can view RSA’s guidance pertaining to the implementation of Competitive Integrated Employment under WIOA from their Nov 7-9 2016 CSAVR conference in PDF format by clicking Overview and Discussion of Federal Regulations on Employment Outcomes and Competitive Integrated Employment
- Fact Sheet - Advisory Co Advisory Committee on Increasing Competitive Integrated Employment for Individuals with Disabilities - Final Report
- Employment First
- You can view RSA’s guidance pertaining to Business Engagement under WIOA from their Nov 7-9 2016 CSAVR conference in PDF format by clicking Overview and Discussion of Federal Regulations on Services to Business