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Resources for Distance Service Delivery

(Related Page: COVID-19 Resources)

Note: Due to the urgency to share the information, some of the documents may not be fully accessible. For accessible version of the documents, please contact the publisher and/or author of the resources.

Click each topic for more information:

How VR Agencies are responding - Effective practices

  1. Wisconsin Department of Workforce Development – COVID 19 Virus – Vendor Services
  2. General Tips for VR Agencies in Responding to COVID-19

  3. Using Zoom to deliver services
    States have reported they are using Zoom to deliver services. For example, they have a rehab teacher create virtual sessions in the area of self-advocacy. They then are host a weekly session with topics related to advocacy in the home, school, community, and work.  One of the coolest features of Zoom is the ability to separate participants into break-out rooms, which would simulate small group activities.  Participants can then be "brought" back together as a whole group.  They had just accessed Zoom and it appears that the product has been opened up for access more broadly.
  4. U.S. Department of Veterans Affairs: VRE Signature Guidance COVID-19 Veteran program Participants: Although not a part of the State public VR program, the VA’s Federal VR and Employment program has modified their requirements for wet signatures during the COVID-19 crisis.  This is an excellent example of a VR program responding to the need presented by the pandemic.
  5. Considerations From Other Directors Managing COVID-19
  6. Connecticut State government has established a resources page that includes work from home technology resources
  7. Washington State DSB COVID-19 Agreements for Signatures and Extension Documentation: Washington State’s Department of Services for the Blind (DSB) has allowed staff to accept written or verbal agreement in place of a signature on Applications, extensions for Eligibility Determination, extensions for Individual Plans for Employment, and Individual Plans for Employment as a result of the COVID-19 crisis
  8. Texas Workforce Commission-VR Provider Resources  This link directs you to the TWC-VR provider resources website page and includes instructions for temporary exceptions to certain requirements in the VR Providers Manual, and archived notices to providers.

  9. Arizona VR-Acceptable Signature Requirements During RSA Approved Special Circumstances

  10. Nebraska General-Virtual Pre-ETS Guidance to Staff  

  11. Nebraska Commission for the Blind-Services Provided
  12. Maryland DORS Guidance on the use of Teleconferencing to Provide Services

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Resources related to Teleworking and Telecounseling

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Online Training Options for VR Staff


    The WINTAC website has a number of pre-recorded training sessions that are provided through a Training Management System. Click this link for WINTAC Training. A WINTAC user account is required to access all trainings.You will find instructions to set up that account in the first paragraph on that page. Topic areas covered within this portion of the website include: intro to WIOA performance, internal controls, order of selection and promising practices, apprenticeship strategies, career pathways, and many more.

    In addition, the WINTAC Pre-employment transition services pre-recorded webinars can be found at this link. WINTAC Pre-ETS Webinars

    IMPORTANT NOTE: In light of the recent flexibilities that went into effect on February 28th, the webinars have not been updated to reflect the new policy interpretation. It will be important for staff to have an understanding of those changes when watching the webinars. Here is a link to the Federal Register PDF. Federal Register Pre-ETS Flexibilities Notice of Interpretation

    Finally, there are several training resources around the common performance accountability system and the RSA-911 Case Service Report webinars. Click here for the link

  2. WINTAC - TCI+ Training Videos

    These short training videos, each under 10 minutes in length, provide VR professionals with short, direct, and relevant training materials on using The Career Index Plus’ multitude of features.

  3. NARIC

    The National Rehabilitation Information Center is a library and information center focusing on disability and rehabilitation research. Click this link

    Online courses, webinars, and programs can help you stay mentally engaged. Many of these learning tools also offer continuing education credits which can be applied toward certifications, memberships, and professional licensing.

    This site is free and offers CRC credits. While it is focused on addictions, many of the courses are about counseling techniques to use. Example of a course topic area: Counseling Approaches & Substance Use Disorders
  5. Disability and Employment eLearning Modules

    WorkforceGPS, Employment and Training Administration, U.S. Department of Labor | Published 3/5/2020 | WorkforceGPS, Employment and Training Administration, U.S. Department of Labor.

    The Disability and Employment eLearning Task Force in collaboration with the Employment and Training Administration (ETA) is developing eLearning Training Modules to help support the professional development needs of the workforce development staff across the country. eLearning Modules: - Module 1: Serving Individuals with Disabilities – A Day in the Life of an American Job Center (March 2020) - Module 2: Working Across Partners – A Day in the Life of an American Job Center (To Be Released during April, 2020) - Module 3: Providing Inclusive Business Services – A Day in the Life of an American Job Center (To Be Released during May, 2020)

  6. The National Clearinghouse of Rehabilitation Training Materials (NCTRM)
    This site is sponsored by the Rehabilitation Services Administration and has a myriad of resources that can be searched by areas of interest. There is an introductory webinar on how to use the site. Click here-Introductory Webinar
  7. HealtheKnowledge
    This online learning portal offers a wide variety of courses in the areas of improving health and healthcare services. Each high-quality HealtheKnowledge course offers a free Certificate of Completion for you to keep once you have passed the course requirements. HealtheKnowledge is managed by The Collaborative to Advance Health Services at the University of Missouri-Kansas City School of Nursing and Health Studies.
  8. Program Evaluation and Quality Assurance (PEQA)
    PEQA assists State VR agencies in building capacity through professional education and training of VR evaluators. They have several free webinars on topics designed to improve program evaluation and quality assurance through vocational rehabilitation agencies
  9. E3TC
    Project E3-The Vocational Rehabilitation Technical Assistance Center for Targeted Communities is designed to improve employment outcomes of persons with disabilities from traditionally marginalized communities. They offer several upcoming and archived webcasts.
  10. Older Individuals who are Blind TA Center (OIC-TAC)
    The OIB-TAC links to courses that will benefit you and your staff, and provide continuing education credits from the National Research and Training Center on Blindness and Low VIsion, Helen Keller National Center for Deafblind Youths and Adults, and Hadley Institute for the Blind and Visually Impaired.

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  1. Ethics and Self-care: Why is professional self-care an ethical practice?
    This is a one-hour webcast on ethics and self-care made possible by the George Washington University Center for Innovative Training in Vocational Rehabilitation. Dr. Rob Froehlich and Dr. Maureen McGuire-Kuletz will discuss why professional self-care is an ethical practice and some strategies you can use in your own self-care routines.
  2. CIT-VR Telehealth Resources during the COVID-19 Outbreak
  3. Work Incentives Planning and Assistance National Training and Data Center

    Two new online training are available on SSI Work Incentives Series: The Student Earned Income Exclusion (SEIE) and Impairment Related Work Expenses (IWRE) and Blind Work Expenses (BWE). Set up a myNTC account to access myNTC account. Each training is worth three continuing education credits and they are worth two clock hours if you are interested in CRC credits.

  4. Telepsychology and the Psychology Interjurisdictional Compact (PSYPACT)

    A webinar covering current legal and regulatory factors, obstacles and solutions of interjurisdictional telepsychology practice, and ASPPB's Psychology Interjurisdictional Compact (PSYPACT) Initiative.

  5. Using apps in clinical practice: Practical aspects

    This presentation provides practical considerations for using phone apps. It introduces a competency-based framework for including phone apps in clinical practice and provides specific and practical ways in which phone apps can be used in practice.

  6. Telehealth Continuing Education Resources from APA

    APA’s Continuing Education (CE) Office has curated a list of telehealth courses. More resources are being developed on a regular basis.

  7. VCU’s RRTC offers online training in a number of areas including supported employment

  8. Helen Keller National Center

    HKNC is offering professional learning courses, free of charge, up to May 31, 2020. We know that you are most likely sheltering at home and practicing social distancing due to COVID-19, and we hope these resources are helpful in supporting the needs of individuals who are deaf-blind.  Continuing Education Credits (CEUs) are offered with many of our courses. Click to access the class catalogue. All courses are asynchronous and designed to learn at your own pace. Click to access other resources and training tools.  Contact the HKNC
    Regional Representative for your state, for the coupon code.  Click for the information for the field offices for reference

  9. Online training for rehabilitation professionals at Substance Abuse Resources and Disability Issues (SARDI) program at the Boonshoft School of Midicine at Wrigbht State University

  10. APSE - recorded webinar on Strategies for Providing Remote Employment Supports (Free)

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Remote delivery of services by Topic area

  1. Pre-employment transition services

    • When deciding on what online resources you will use, here are some thoughts for consideration.

      • Make sure the curriculum or activities the providers use are consistent, and that VR (you) approves of the activities they are doing/curriculum they are using.
      • Determine the method you will use to ensure documentation of student attendance and progress.
      • For those students who are not able to access the internet or participate remotely, the VR counselor or provider will want to circle back around with those students and ensure services are provided in another format if they need them, once they get back to school.

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  1. Implementation of Section 511 Requirements
  2. Competitive Integrated Employment
  3. Integration of VR into the Workforce Development System

    • Remote Training or Technical Assistance

      • The WINTAC Service Integration/Alignment Team is available for remote technical assistance and training in the areas of WIOA implementation related to customer service in the collaborative workforce environment
      • Logistics for remote training or technical assistance arranged by contacting Doug Keast
      • For Counselor/Staff Training, will engage a combination of

        • Pre-recorded training
        • Live remote training
        • Facilitated Discussion
  4. Common Performance Measures

    • COVID-19 FAQ - WIOA Performance Accountability Provisions
      The Office of Special Education and Rehabilitative Services’ Rehabilitation Services Administration (RSA) announced the U.S. Department of Education has released an initial frequently-asked questions document related to implementing performance accountability provisions under title I of the Workforce Innovation and Opportunity Act (WIOA) as State Vocational Rehabilitation (VR) agencies seek to provide continuity of operations for individuals with disabilities in the COVID-19 environment.
  5. Business Engagement
  6. LMI-TCI+

  7. Apprenticeships

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Leading and managing organizations by distance

  1. SHRM – Coronavius and COVID-19
    It is an overall resources for managing COVID-19 and Coronavirus in your organization. SHRM is a highly recognized HR resource and has many toolkits and templates that a program could use.
  2. The future of remote work
    When done right, telework can improve employee productivity, creativity and morale, psychologists' research finds.
  3. Leading and Managing organizations by distance

  4. The following articles offer helpful hints for leaders during the COVID-19 crisis

  5. YouTube video-A Short Video to Help Managers Manage Staff Mental Health During COVID-19
  6. 4 Behaviors That Help Leaders Manage a Crisis  

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Technology and programs that facilitate remote service delivery

  1. Distance Learning Resources -Association for Career & Technical Education
  2. 5 Accessibility Actions You Can Take When You're Moving Your Conference or Classes Online
  3. National Telehealth Technology Assessment Resource Center

  4. Information on selecting appropriate technology and a variety of other resources.

  5. "Digital Accessibility Fundamentals for Websites, Documents and Videos"

    February 27, 2020: This webinar explores the ABCs of digital accessibility and how accessibility can be implemented across the span of Information and Communication Technologies (ICT) and impacts people with visual, hearing and mobility disabilities. Its panelists provide an overview of the three core components of digital accessibility: website accessibility, document accessibility/document remediation, and video content.

  6. APSE Webinars: As a service provider, where can I go for ideas and approaches for providing remote employment supports?
    APSE - How do we continue to support and promote Employment First during the Coronavirus (COVID-19) public health crisis? Does this create opportunities for us to try new ways of doing business to assure the health and safety of supported workers, their employers, and direct support workers?
  7. Zoom Related Resources

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Resources will be listed soon

General Resources

  1. National Telehealth Resource Centers

  2. Telehealth Resource Library
  3. Regional Telehealth Centers

  4. Emerging Ethical Threats to Client Privacy in Cloud Communication and Data Storage
    This article gives an overview of the current record keeping and communication regulations and guidelines, looks at new threats to client data, discusses the ethical considerations psychologists face, and advocates the foundation of best practices to prevent breaches of client data.
  5. How to Make the Most of Telepsychology and Steer Clear of Common Pitfalls
    This article discusses the growing demand for telepsychology services and the common pitfalls. The APA's Guidelines for the Practice of Telepsychology offers guidance on such issues as how to assess whether telepsychology is appropriate, obtain informed consent, protect patient confidentiality and legally work across jurisdictions.
  6. Strategic Telework Research in Disability Employment Final Report Developing and Implementing Strategies for Employing Teleworkers with Disabilities
  7. How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings
  8. Teleworks USA - employment opportunities to jobseekers, especially those in rural areas and small towns, allowing them to participate in the global economy without relocating.  Teleworks USA is a division of the Eastern Kentucky Concentrated Employment Program, Inc.

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