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Customer Centered Design and Common Service Flow

Recorded training
Training ID:
170409
Training Date:
Tuesday, May 16, 2017 - 10:00am to 11:30amArray
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Training Category:
Integration into the Workforce Development System
Topics:
- Lessons learned from WIA implementation from the customer
- What every customer should expect
- Benefits of common tools and supports
- Example of Common Service Flow
- Lessons learned from other initiatives
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