(Related Page: COVID-19 Resources)
Note: Due to the urgency to share the information, some of the documents may not be fully accessible. For accessible version of the documents, please contact the publisher and/or author of the resources.
Click each topic for more information:
- How VR Agencies are responding - Effective practices
- Resources related to Teleworking and Telecounseling
- Online Training Options for VR Staff
- Remote delivery of services by Topic area
- Leading and managing organizations by distance
- Technology and programs that facilitate remote service delivery
- General resources
How VR Agencies are Responding - Effective Practices
- Washington State DSB COVID-19 Agreements for Signatures and Extension Documentation: Washington State’s Department of Services for the Blind (DSB) has allowed staff to accept written or verbal agreement in place of a signature on Applications, extensions for Eligibility Determination, extensions for Individual Plans for Employment, and Individual Plans for Employment as a result of the COVID-19 crisis
- Arizona VR-Acceptable Signature Requirements During RSA Approved Special Circumstances
- Minnesota Blind - Dealing with Electronic Signatures
- U.S. Department of Veterans Affairs: VRE Signature Guidance COVID-19 Veteran program Participants: Although not a part of the State public VR program, the VA’s Federal VR and Employment program has modified their requirements for wet signatures during the COVID-19 crisis. This is an excellent example of a VR program responding to the need presented by the pandemic.
- Utah Permissions for Verbal and Written Signature Consent
- Utah Guidance for Documenting Verbal/Written Signature Consent
- Colorado VR-Electronic Signature Policy and Procedure
- California VR Electronic Signature Policy-Interim Email
- Michigan Bureau of Services for Blind Persons-COVID-19 Signature Policy
- 10/27/20 California DORS-Interim Policy Using Email for Electronic Signatures-Revised
Service Provision Vendors/Staff
- Texas Workforce Commission-VR Provider Resources This link directs you to the TWC-VR provider resources website page and includes instructions for temporary exceptions to certain requirements in the VR Providers Manual, and archived notices to providers.
- Nebraska General-Virtual Pre-ETS Guidance to Staff
- Nebraska Commission for the Blind-Services Provided
- Maryland DORS Guidance on the use of Teleconferencing to Provide Services
- Utah-A VR Counselor's Guide to Distance Services
- Utah-Virtual Pre-ETS/Transition Resources
- Pennsylvania VR Guidance
Using Zoom to deliver services
States have reported they are using Zoom to deliver services. For example, they have a rehab teacher create virtual sessions in the area of self-advocacy. They then are host a weekly session with topics related to advocacy in the home, school, community, and work. One of the coolest features of Zoom is the ability to separate participants into break-out rooms, which would simulate small group activities. Participants can then be "brought" back together as a whole group. They had just accessed Zoom and it appears that the product has been opened up for access more broadly.
North Carolina Blind Pre-ETS
- NC Blind Remote Pre-ETS Activities Weeks 1-3
- March Newsletter
- April Newsletter
- NC Blind-Remote Pre-ETS Activities Week 4
- NC Blind-Remote Pre-ETS Activities Week 5
- NC Blind-Remote Pre-ETS Activities Week 6
- NC Blind-Remote Pre-ETS Activities Week 7
- NC Blind-Remote Pre-ETS Activities Week 8
- NC Blind-Remote Pre-ETS Activities Week 9
- NC Blind-Remote Pre-ETS Activities Week 10
- NC Blind-Remote Pre-ETS Activities Week 11
- NC Blind-Remote Pre-ETS Activities Week 12
- NC Blind-Remote Pre-ETS Activities Week 13
- Transition TN Resources for Distance Learning Forum
- Georgia-Picking my Path Distance Learning Student Handbook
Indiana VR Communications
Oregon Blind Services VR Division
- Virtual teaching is taking place with various courses throughout the agency. Clients receive material delivery prior to virtual sessions for courses such as cooking, orientation and mobility, Braille lessons. So, similar format is being prepared for Summer Pre-Ets course curriculum. Students will be sent "package of materials" prior to scheduled virtual session. Parents, family or caregivers can be paid to be the "hands on coach" = financial incentive for meeting demand for coaches and helps with families who are frustrated with what little school systems provide.
- Michigan Blind- Online Resource list for delivering the 5 Required Pre-ETS Activities
- MN-Blind- WBLE-Peer Educator Position Description
- YouTube-Indiana Virtual Pre-ETS
- Maryland Combined-Explore-Work Vendor Fee Schedule and Expectations
- New Jersey Blind-Virtual Summer Transition Program Guidelines and Expectations
- MN Blind-Level Up Self Advocacy Series
- Michigan General-Guide-Virtual Service Delivery to Students with Disabilities
- Arkansas Blind and UA Partners-Providing Accessible Presentations with ZOOM
- Nebraska VR-Ed and VR Pre-ETS Provision Partnership Letter
- North Carolina General-Community Inclusion Services
- In-person Contact Agreement Form
- New Mexico Commission for the Blind Household Confidentiality Agreement
- Providers and the Pandemic Webinar recording (Providers and the Pandemic PowerPoint)
- Thirsty Thursday Think Tank: Creative Ways States are Delivering Pre-ETS in the Pandemic Powerpoint
- General Tips for VR Agencies in Responding to COVID-19
- Considerations From Other Directors Managing COVID-19
- Connecticut State government has established a resources page that includes work from home technology resources
- Florida General-Online Scavenger Hunt - The Florida General Executive Leadership Team created a fun way for staff to fill their days with knowledge and learn to use the wintac.org web pages dedicated to COVID-19 and Resources for Distance Service Delivery.
- Michigan Blind-BSBP COVID-19 Operational Impact - This policy addresses an appropriate system of accountability and administrative controls under unusual circumstances.
- New Jersey Blind
- California-Working Teen mobile app
- New Mexico Commission for the Blind- Strategies for Addressing Post-Pandemic Issues
Resources related to Teleworking and Telecounseling
Telework State Agency Examples
New Jersey Blind Telework PowerPoint
This PowerPoint was developed by New Jersey Blind to give instruction to staff about teleworking. This covers the new normal, ideas for delivery of client services, professional development links and more.
- Sample Telework Agreement-Minnesota
- Indiana VR - Supervision within a Virtual Environment
- Utah VR Supervisory Telework Guidance
- Utah VR Counselor Telecommuting Guidance
- Idaho General - Meaningfull Work Ideas
- New Jersey Blind Telework PowerPoint
- SHRM-Coronavirus and Teleworking: Tips for Preparing Your Workforce
- Ergonomic and Safety tips when working from home
- Technical Assistance Guide on Telecommuting in the Workplace A Corporate Partner Benefit of the National Business & Disability Council (NBDC) at The Viscardi Center August 2015
- Telework.gov: Guide to Telework in the Federal Government
- Virginia Commonwealth University (VCU) has a Telecommuting Resources page
- Tips for working remotely and combatting stress
- Got kids try these tips for working from home while they're with you
- NPR-For these federal employees telework means productivity is up and backlog is down
- Stanford-Parenting in the COVID-19 Era: Work-Life Balance Turning into Whack-A-Mole
- Mayo Clinic Tips for Coping During Telework
- Telecounseling Resource Collection: Developed by the Center for Innovative Training in Vocational Rehabilitation at George Washington University, this collection of resources and guidelines may be helpful when working with clients remotely.
- Utilizing Telerehabilitation to Deliver Vocational Rehabilitation Services Remotely as an Alternative to Traditional Counseling
Studies on Video Counseling
A randomized trial of web-based videoconferencing for substance abuse counseling
- Developing a Virtual Reality-Based Vocational Rehabilitation Training Program for Patients with Schizophrenia
- The Use of Videoconferencing for Persons with Chronic Conditions – A Systematic Review is a literature review conducted on the issue and may be of help for rehabilitation professionals interested in research on videoconferencing to deliver counseling services.
- Telerehabilitation Clinical and Vocational Applications for Assistive Technology: Research, Opportunities and Challenges
- Veterans Administration VR Tele-counseling Factsheet
- VA announces fully capable Tele-counseling service within its Vocational Rehabilitation and Employment Program
- Distance Check ins-Tips for Rehab Counselors Working from Home (by Kristen Dietart, CRC)
- E-Counseling in Psychosocial Cancer Care: A Survey of Practice, Attitudes, and Training Among Providers
- The Use of Video Conferencing for Persons with Chronic Conditions: A Systematic Review
- A Mobile Phone–Based Intervention to Improve Mental Health Among Homeless Young Adults: Pilot Feasibility Trial
- Human-Centered Design of Video-Based Health Education: An Iterative, Collaborative, Community-Based Approach
- APA's guidelines for tele-psychological practice
- TeleMental Health Institute
- Best Practices for an Online World
Avoiding a Disconnect with Telemental Health
This article discusses how telemental health can help practices run more smoothly and efficiently, increase access to needed treatment for individuals in remote areas, and expand the reach of the professional services psychotherapists offer.
Should a clinician use telehealth to see patients while traveling?
Practitioners must ensure they follow APA's Ethics Code when using telepsychology with clients.
The ethical and legal ways to treat your patients from afar.
Limited Time APA Information On Tele-psychological Services
The content on this webpage, usually reserved for paid members, is being made available to all readers during the COVID-19 crisis to aid the psychology community in their ever-vigilant effort to improve lives.
- Provision of Mental Health Care Services to Deaf Individuals Using Telehealth
- SAMHSA – How Effectively Implement Telebehavioral Health in Primary Care – A Dialogue with Experts June 15, 2017. Practice Guidelines for Video-Based Online Mental Health Services
- How to Prevent Loneliness in a Time of Social Distancing
Online Training Options for VR Staff
The WINTAC website has a number of pre-recorded training sessions that are provided through a Training Management System. Click this link for WINTAC Training. A WINTAC user account is required to access all trainings.You will find instructions to set up that account in the first paragraph on that page. Topic areas covered within this portion of the website include: intro to WIOA performance, internal controls, order of selection and promising practices, apprenticeship strategies, career pathways, and many more.
In addition, the WINTAC Pre-employment transition services pre-recorded webinars can be found at this link. WINTAC Pre-ETS Webinars
IMPORTANT NOTE: In light of the recent flexibilities that went into effect on February 28th, the webinars have not been updated to reflect the new policy interpretation. It will be important for staff to have an understanding of those changes when watching the webinars. Here is a link to the Federal Register PDF. Federal Register Pre-ETS Flexibilities Notice of Interpretation
Finally, there are several training resources around the common performance accountability system and the RSA-911 Case Service Report webinars. Click here for the link
WINTAC - TCI+ Training Videos
These short training videos, each under 10 minutes in length, provide VR professionals with short, direct, and relevant training materials on using The Career Index Plus’ multitude of features.
The National Rehabilitation Information Center is a library and information center focusing on disability and rehabilitation research. Click this link
Online courses, webinars, and programs can help you stay mentally engaged. Many of these learning tools also offer continuing education credits which can be applied toward certifications, memberships, and professional licensing.
This site is free and offers CRC credits. While it is focused on addictions, many of the courses are about counseling techniques to use. Example of a course topic area: Counseling Approaches & Substance Use Disorders
Disability and Employment eLearning Modules
WorkforceGPS, Employment and Training Administration, U.S. Department of Labor | Published 3/5/2020 | WorkforceGPS, Employment and Training Administration, U.S. Department of Labor.
The Disability and Employment eLearning Task Force in collaboration with the Employment and Training Administration (ETA) is developing eLearning Training Modules to help support the professional development needs of the workforce development staff across the country. eLearning Modules: - Module 1: Serving Individuals with Disabilities – A Day in the Life of an American Job Center (March 2020) - Module 2: Working Across Partners – A Day in the Life of an American Job Center (To Be Released during April, 2020) - Module 3: Providing Inclusive Business Services – A Day in the Life of an American Job Center (To Be Released during May, 2020)
The National Clearinghouse of Rehabilitation Training Materials (NCTRM)
This site is sponsored by the Rehabilitation Services Administration and has a myriad of resources that can be searched by areas of interest. There is an introductory webinar on how to use the site. Click here-Introductory Webinar
This online learning portal offers a wide variety of courses in the areas of improving health and healthcare services. Each high-quality HealtheKnowledge course offers a free Certificate of Completion for you to keep once you have passed the course requirements. HealtheKnowledge is managed by The Collaborative to Advance Health Services at the University of Missouri-Kansas City School of Nursing and Health Studies.
Program Evaluation and Quality Assurance (PEQA)
PEQA assists State VR agencies in building capacity through professional education and training of VR evaluators. They have several free webinars on topics designed to improve program evaluation and quality assurance through vocational rehabilitation agencies
Project E3-The Vocational Rehabilitation Technical Assistance Center for Targeted Communities is designed to improve employment outcomes of persons with disabilities from traditionally marginalized communities. They offer several upcoming and archived webcasts.
Older Individuals who are Blind TA Center (OIC-TAC)
The OIB-TAC links to courses that will benefit you and your staff, and provide continuing education credits from the National Research and Training Center on Blindness and Low VIsion, Helen Keller National Center for Deafblind Youths and Adults, and Hadley Institute for the Blind and Visually Impaired.
Ethics and Self-care: Why is professional self-care an ethical practice?
This is a one-hour webcast on ethics and self-care made possible by the George Washington University Center for Innovative Training in Vocational Rehabilitation. Dr. Rob Froehlich and Dr. Maureen McGuire-Kuletz will discuss why professional self-care is an ethical practice and some strategies you can use in your own self-care routines.
- CIT-VR Telehealth Resources during the COVID-19 Outbreak
Work Incentives Planning and Assistance National Training and Data Center
Two new online training are available on SSI Work Incentives Series: The Student Earned Income Exclusion (SEIE) and Impairment Related Work Expenses (IWRE) and Blind Work Expenses (BWE). Set up a myNTC account to access myNTC account. Each training is worth three continuing education credits and they are worth two clock hours if you are interested in CRC credits.
Telepsychology and the Psychology Interjurisdictional Compact (PSYPACT)
A webinar covering current legal and regulatory factors, obstacles and solutions of interjurisdictional telepsychology practice, and ASPPB's Psychology Interjurisdictional Compact (PSYPACT) Initiative.
Using apps in clinical practice: Practical aspects
This presentation provides practical considerations for using phone apps. It introduces a competency-based framework for including phone apps in clinical practice and provides specific and practical ways in which phone apps can be used in practice.
Telehealth Continuing Education Resources from APA
APA’s Continuing Education (CE) Office has curated a list of telehealth courses. More resources are being developed on a regular basis.
VCU’s RRTC offers online training in a number of areas including supported employment
HKNC is offering professional learning courses, free of charge, up to May 31, 2020. We know that you are most likely sheltering at home and practicing social distancing due to COVID-19, and we hope these resources are helpful in supporting the needs of individuals who are deaf-blind. Continuing Education Credits (CEUs) are offered with many of our courses. Click to access the class catalogue. All courses are asynchronous and designed to learn at your own pace. Click to access other resources and training tools. Contact the HKNC
Regional Representative for your state, for the coupon code. Click for the information for the field offices for reference.
Online training for rehabilitation professionals at Substance Abuse Resources and Disability Issues (SARDI) program at the Boonshoft School of Midicine at Wrigbht State University
YouTube Video-VECAP Assessment and Ethical Virtual Service Provision
Provides online continuing education courses for rehabilitation counselors. Course bundles, unlimited subscriptions, and course packages are available for cost.
Provides a variety of multimedia online counseling CEUs via on-demand and live webinar courses for a fee. Although the mental health and rehabilitation counseling courses available through this organization are written to the CRCC standards for post-approval, three CEU courses are pre-approved each year by CRCC.
American Counseling Association
The American Counseling Association offers select sessions/courses that are approved by the CRCC. Members receive discounted rates. A limited number of free courses are available.
American Schools Association
Offers a variety of home study courses for CRC renewal for a fee. Welcomes the opportunity to answer questions by offering three contact options (online “contact us” web portal, email at email@example.com, toll free phone 800-230-2263)
CRCC e-University Catalog
The Commission on Rehabilitation Counselor Certification offers an extensive online course catalog. Individual course fees or an annual plan option is available.
CareerSmart Learning Online
Courses have been pre-approved by the Commission for Rehabilitation Counselor. A limited number of free courses are available. Certification and are available online 24/7 and are interactive. Courses and transcripts are accessible for 1 year from date of purchase.
Several free webinars related to vocational rehabilitation are available. Must read the fine print to determine if CRC credit given.
Haterleigh Medical Education
Courses cover a variety of topics. Individual and bundle packages are available for purchase in traditional print format or PDF format. Bundle packages can be tailored to suit needs.
KTDRR – Center on Knowledge Translation For Disability & Rehabilitation Research
A limited number of free CEU courses are valid for CRC renewal. 9.5 hours of approved credits for the 2019 KT Online Conference are pre-approved through October 27,2020. Listen to the YouTube presentations and complete and submit the evaluation to receive the verification of completion form. Once you submit the evaluation, the evaluation will be checked. The verification of completion form will be sent via email within a day or two.
Mindful Continuing Education
Offers CRC continuing education units for $4.00 per Continuing Education Credit Hour or by membership for $95 per year. A limited number of courses are free.
Mississippi State University National Technical Center on Blindness and Visual Impairment
Free continuing education units available. Each course lists the amount of CRC credit available.
Quantum Units Education
CRCs can receive post-approval CE credits for completing fee based and free courses offered. Approval of post-education must be completed through the Commission on Rehabilitation Counselor Certification (CRCC) online portal. Please see the CRCC Criteria for Certification Renewal and Continuing Education Manual for specific information about continuing education approval.
Stout Vocational Rehabilitation Institute
The University of Wisconsin-Stout VRI offers free webcasts worth one CRC.
University of North Texas Workplace Inclusion and Sustainable Employment
Provides a variety of continuing education courses via live webinars, on-demand recorded webinars, and other online continuing education course content for a fee.
VR Development Group
Organization offers a limited number of free training and cost-based CEU courses for credit.
American Red Cross-Psychological First Aid-FREE
The American Red Cross is offering a free Psychological First Aid Certification through the end of May. Please consider this training as a valuable tool during this uncertain time. Training is completely online and should take an hour or so to complete. Students will receive a certificate upon successfully completing the course.
Course Description: The uncertainty associated with a global health crisis like COVID-19 challenges everyone's ability to cope. This course will help you to build resilience and support yourself and others through this crisis by reviewing basic principles of providing psychological first aid, including how to recognize and manage stress in yourself and in others and how to lend support to family members, friends and coworkers during and following the COVID-19 outbreak.
Remote delivery of services by Topic area
Pre-employment transition services
When deciding on what online resources you will use, here are some thoughts for consideration.
- Make sure the curriculum or activities the providers use are consistent, and that VR (you) approves of the activities they are doing/curriculum they are using.
- Determine the method you will use to ensure documentation of student attendance and progress.
- For those students who are not able to access the internet or participate remotely, the VR counselor or provider will want to circle back around with those students and ensure services are provided in another format if they need them, once they get back to school.
While we don’t endorse any particular product or curriculum, we do want to share these free, online resources:
- Explore-Work - This option was developed by WINTAC as a resource for you when delivering Pre-ETS for students remotely. Explore-Work has the option for the student to choose either the VR counselor or provider to be receiving email notices of student progress from the site.
- Pathways to the Future (West Virginia) This includes sample lesson plans and detailed curricula for students with disabilities that schools,VR, or other partners could use in delivering any of the five required Pre-ETS services. We advise that you thoroughly review these to see what activities you would approve your vendors using.
- Everyday Life topics
Build your future
GCFLearnFree.org offers more than 200 topics, including more than 7,000 lessons, more than 1,000 videos, and more than 50 interactive links and games, completely free. We advise that you thoroughly review these to see what activities you would approve your vendors using.
- T-Folio - T-Folio is a free online transition portfolio tool for high school-age youth with disabilities. The curriculum provides facilitators with lesson plans and tips to help youth build self-determination and job-readiness skills through a series of interactive exercises. T-Folio curriculum aligns with Individual Education Program (IEP) transition planning, DVR Pre-Employment Transition Service categories, and the CCTS Transition Services Flowchart.
- Job Shadow Feedback
- Photo Career Quiz
- Career exploration and job analysis O*NET Online
- National Career Development Association-Internet Sites for Career Planning
- National Deaf Center-Top 10 Tips for VR Professionals - There are links under each of the ten areas with resources that could be used by staff and customers. Areas include decision making, self-determination skills, self-advocacy skills, pre-employment transition services, etc.
- Working With Providers of Pre-ETS During COVID-19
- CareerOneStop: Explore videos on hundreds of different careers
- Objective.ed - Distance learning tools for vision-impaired students
- Promising Tomorrows Junior Achievement has developed online learning resources that anyone can access for free. Each lesson has a pre and post survey for students
TransitionTN Curriculum Database - TransitionTN has developed a searchable database of curriculum that includes options for providing the five required pre-employment transition services. You can search by Pre-ETS category, payment type (Free to subscription) and accessibility for hearing and vision impairments.
New Course: Connecting with Employers and Families - Now Online
Connecting with Employers and Families! Employers and families are critical partners throughout the transition planning process. Students need support making connections with businesses and employers in their community. Their families bring a unique perspective on their son or daughter’s abilities, preferences, strengths, and challenges. Engaging families and employers in meaningful ways will improve the delivery of pre-ETS. Two video lessons address how to collaborate effectively with these stakeholders. These lessons include: Best practices, Practical tips and strategies, How to overcome common barriers and concerns, Examples of successful collaboration, and featured videos of families and employers sharing their perspectives
New Course: Instruction in Self-Advocacy
Click here to explore the course!
Are you looking for strategies that empower students to speak up for themselves, understand their strengths and weaknesses, know what they need to succeed, and how to communicate these needs to others? Have you been searching for information on how to equip students to actively participate and have input on life decisions? Understanding the elements of self-advocacy will help you in preparing students to take on current and future challenges. Instruction in self-advocacy gives students the confidence to ask for the tools they need to be successful in the real world. Our new self-advocacy course will help Pre-ETS providers assist students in becoming strong and effective advocates. In these lessons you will -discover the importance of students acquiring self-advocacy skills for successful adult outcomes, identify the key self-advocacy skills and understand the elements of self-advocacy. You will also find seven video activities that support the development of self-advocacy skills. Each activity includes a featured video of individuals sharing their self-advocacy stories and experiences.
- New Course: Connecting with Employers and Families - Now Online
- Emergency Distance Learning and Blind Students
- Resources for Teachers and Transition Specialists
- LEAD Center - Transition Website Educator Resources
- Nebraska Career Clusters Experience virtual industry tours that provide a unique opportunity to get a glimpse inside Nebraska-based industries without leaving your home or classroom.
- Vocational Rehab Orientation & Mobility Community Resources for COVID-19: O&M Resources for Providing Virtual Pre-ETS from Center for Continuing Education in Rehabilitation at the University of Washington
- National Homework Hotline Blind Visually Impaired Students - Homework telephone hotline for blind/vision impaired students in grades K-12 experiencing emergency school closures due to COVID-19. Areas of hotline help include: navigating accessible websites with JAWS, Nemeth and literary braille reading and writing, navigating tablet/laptop using JAWS and Over, and using refreshable braille display. The hotline does not provide tutoring in non-Expanded Core Curriculum content areas. Tuesday-Thursday 3:30-8 pm EST.
- Blind Abilities - The free Blind Abilities app is the quickest way to reach your High School students, College bound students, and those seeking information about blindness. All the podcasts and blogs are created by fellow blind/visually impaired people who have or are breaking down the obstacles and sharing their experiences. Categories of podcasts address college-careers and STEM, job insights, tech abilities, technology, independent living and more. Podcasts could be used as part of an activity for the five required pre-ets activities. This was originally created with funding through Pre-ETS from MN-SSB.
- Pre-Employment Transition Services Good Idea List - This is a compilation of ideas from all of you as you are dealing with the COVID-19 pandemic and continuing the provision of services.
- 25 Best Virtual Field Trips!
- Remote Learning Plan Strategies Along a Continuum of Internet Access
- Teach from Home -This is a temporary hub of information and tools to help teachers during COVID-19. There are some great examples that are transferable to you and your providers for ways to interact both with and without video calls
- Coronacation-Survival Tips for Teens from Teens
- Workforce GPS 10-18 Explore Careers and the Workplace Virtually
- 3.26.20 WINTAC Webinar - WINTAC Pre-ETS Discussion with States
- NTACT-WINTAC 3-31 Special Ed/VR meeting Q &A on Resources
- NTACT-WINTAC 4-7 Webinar Resources WBLE in a Virtual World
No Barriers podcasts-We are all facing unprecedented times. Embrace adaptation to help break through your barriers and come out on the other side stronger than ever. The Alchemy Series to get to podcasts and episode specific tip sheets to maximize learning Tips Sheets
- When deciding on what online resources you will use, here are some thoughts for consideration.
Implementation of Section 511 Requirements
RSA is currently awaiting clearance to address the issue of the delay in providing career counseling and information and referral (CC&I&R) services due to the pandemic and how that delay affects the ability of the 14c employer to be in compliance with annual CC&I&R timeframes. Once we have the answer to this question, we will post it on our website immediately.
RSA and the Wage and Hour Division of DOL have indicated that CC&I&R can be delivered via distance technology such as videoconference, Skype, Zoom, or any other way that information can be transmitted. In addition, agencies or providers can use electronic signature software like DocuSign to obtain and transmit information when in-person options are not available. This guidance is especially important now that we are in this crisis.
- Competitive Integrated Employment
Integration of VR into the Workforce Development System
Remote Training or Technical Assistance
- The WINTAC Service Integration/Alignment Team is available for remote technical assistance and training in the areas of WIOA implementation related to customer service in the collaborative workforce environment
- Logistics for remote training or technical assistance arranged by contacting Doug Keast firstname.lastname@example.org
For Counselor/Staff Training, will engage a combination of
- Pre-recorded training
- Live remote training
- Facilitated Discussion
Counselor Training Suggestion
- The IRT and WIOA: The Strategy and Its Relevance – recorded Training A strategy that can facilitate WIOA’s customer service vision in a remote service environment.
- Assessing WIOA Service Integration: The Integration Continuum – recorded training
- The IRT and WIOA: The Strategy and Its Relevance – recorded Training
- Career Services in the American Job Center – recorded training
- Career Pathways - A Roadmap for Innovation and Integration – recorded training
- Career Pathways Checklist – WINTAC has developed this review to help your agency determine where it is positioned with regard to providing career counseling and rehabilitation services within a Career Pathways structure. This checklist includes a broad-range perspective that supports agencies in providing services for the people (and industries) they serve. Numerous resources are also included.
- WIOA Implementation Checklist - Implementing WIOA according to its vision in the act and in RSA TAC 15-01 with regard to service alignment and integration with the other Core and Required partners is a multi-step process. From a customer service standpoint, the nature and impact of the services provided and received have as much to do with how state and local partners work together as the guidance for implementation itself. To support your agency in this process, WINTAC has created a checklist to assist with your ongoing review of this implementation.
- Remote Training or Technical Assistance
Common Performance Measures
COVID-19 FAQ - WIOA Performance Accountability Provisions
The Office of Special Education and Rehabilitative Services’ Rehabilitation Services Administration (RSA) announced the U.S. Department of Education has released an initial frequently-asked questions document related to implementing performance accountability provisions under title I of the Workforce Innovation and Opportunity Act (WIOA) as State Vocational Rehabilitation (VR) agencies seek to provide continuity of operations for individuals with disabilities in the COVID-19 environment.
COVID-19 FAQ - VR Administrative and Program Requirements
The Rehabilitation Services Administration (RSA), within the U.S. Department of Education’s (Department) Office of Special Education and Rehabilitative Services, issues this Questions and Answers document in response to inquiries concerning the administration of the State Vocational Rehabilitation (VR) Services, American Indian Vocational Rehabilitation Services (AIVRS), and Randolph-Sheppard programs as grantees seek to provide continuity of operations for individuals with disabilities in the current COVID-19 environment. Regarding data collection and reporting, this FAQ includes responses to questions on the implementation of PD 19-03 (RSA-911) and the effects of COVID-19 on the Statistical Adjustment Model.
- WINTAC hosted a panel discussion related to COVID-19 data integrity strategies on May 19, 2020. Four State VR agencies were invited to discuss their policies and procedures specifically around providing services remotely while maintaining data integrity and confidentiality. Access the recorded webinar and additional information here.
- COVID-19 FAQ - WIOA Performance Accountability Provisions
The role of Labor Market Information (LMI) in the VR Process will be more important than ever in the coming months. Now is the time to train on using LMI Resources and to educate yourself and your clients on higher education, labor rights, and other LMI related topics during this pandemic.
- The Career Index Plus puts everything needed to research vocational goals in one, easy-to-use application. TCI+ is free of charge and was specifically developed with the needs of Vocational Rehabilitation in mind
- Training Manuals and Videos on using The Career Index Plus.
- Short training podcasts from Workforce GPS on understanding the key LMI data points (unemployment, projections, etc.).
- A white paper provided by the International Labour Organization (part of the United Nations) on the projected impact of this pandemic on the labor market.
- Federal Student Aid guidance on forbearance and loan payments due to the impact of COVID-19 outbreak for current and prospective students.
- Information from the Department of Education on interruptions to higher education student coursework during the pandemic.
- The Bureau of Labor Statistics has released a Q&A on the collection of labor market data during the COVID-19 pandemic.
- Information on the Families First Coronavirus Response Act that requires certain employers to provide sick and medical leave to those impacted by the coronavirus.
- Information on the Fair Labor Standards Act in relation to the outbreak. Focuses on minimum wage requirements for all works.
- Information about the Family and Medical Leave Act pertaining specifically to COVID-19.
Leading and managing organizations by distance
SHRM – Coronavius and COVID-19
It is an overall resources for managing COVID-19 and Coronavirus in your organization. SHRM is a highly recognized HR resource and has many toolkits and templates that a program could use.
The future of remote work
When done right, telework can improve employee productivity, creativity and morale, psychologists' research finds.
- Leading and Managing organizations by distance
- The following articles offer helpful hints for leaders during the COVID-19 crisis
- YouTube video-A Short Video to Help Managers Manage Staff Mental Health During COVID-19
- Illinois Division of Rehabilitation Services
- Ohio Opportunities for Ohioans with Disabilities
- Oregon Department of Human Services – COVID -19 Interim Operational Guidance
- Wisconsin COVID-19 Resources for DVR Service Providers
The Differentiated Leaders are Those Who Are Able to Manage Ambiguity
- HBR-Managers adjust your Expectations Without Lowering the Bar
- HBR-The Best Managers Balance Analytical and Emotional Intelligence
Technology and programs that facilitate remote service delivery
- Distance Learning Resources -Association for Career & Technical Education
- 5 Accessibility Actions You Can Take When You're Moving Your Conference or Classes Online
National Telehealth Technology Assessment Resource Center
Telehealth Resource Centers
National Consortium of Telehealth Resource Centers
Your gateway to the regional and national telehealth resource centers and other resources.
- National Consortium of Telehealth Resource Centers
- Other Resources
- Telehealth Resource Centers
Information on selecting appropriate technology and a variety of other resources.
"Digital Accessibility Fundamentals for Websites, Documents and Videos"
February 27, 2020: This webinar explores the ABCs of digital accessibility and how accessibility can be implemented across the span of Information and Communication Technologies (ICT) and impacts people with visual, hearing and mobility disabilities. Its panelists provide an overview of the three core components of digital accessibility: website accessibility, document accessibility/document remediation, and video content.
APSE Webinars: As a service provider, where can I go for ideas and approaches for providing remote employment supports?
APSE - How do we continue to support and promote Employment First during the Coronavirus (COVID-19) public health crisis? Does this create opportunities for us to try new ways of doing business to assure the health and safety of supported workers, their employers, and direct support workers?
Zoom Related Resources
- How to prevent Zoom-Bombing
- Tips to change your Zoom background
- Zoom for Online Learning Updates: Expanded Access for Schools If you are partnering with schools in the provision of Pre-employment transition services, this may be one way to provide the remote training. Zoom has lifted the 40-minute meeting limit on free Basic accounts for K-12 schools.
- Zoom Training Webinars
- “Ask Eric Anything” Webinar (available on YouTube)
Free Audiobook-Meet Me Accessibly-A Guide to Zoom Cloud Meetings from a Blindness Perspective
- Tips for virtual meetings/trainings
- Southeast ADA Center
Quick Start Guide: Moving from Skype for Business to Microsoft Teams for people using a screen reader
Using Microsoft Teams with a Screen Reader: Frequently Asked Questions
10/16/20 RSA COVID-19 Questions & Answers: Administration of the VR Services, AIVRS, and Business Enterprise Programs (PDF)
Today, the Office of Special Education and Rehabilitative Services’ Rehabilitation Services Administration (RSA) issued this Questions and Answers document in response to inquiries concerning the administration of the State Vocational Rehabilitation (VR) Services and American Indian Vocational Rehabilitation Services (AIVRS) programs under the Rehabilitation Act of 1973, as amended (Rehabilitation Act) and Business Enterprise programs under the Randolph-Sheppard Act as grantees seek to provide continuity of operations for individuals with disabilities in the current COVID-19 environment.
RSA COVID-19 Questions & Answers: Administration of the VR Services, AIVRS, and Randolph-Sheppard Programs
On 05/14/20, the Office of Special Education and Rehabilitative Services’ Rehabilitation Services Administration (RSA) issued this Questions and Answers document in response to inquiries concerning the administration of the State Vocational Rehabilitation (VR) Services, American Indian Vocational Rehabilitation Services (AIVRS), and Randolph-Sheppard programs as grantees seek to provide continuity of operations for individuals with disabilities in the current COVID-19 environment.
- Fact Sheet responds to select questions related to the use of grant funds from the U. S. Department of Education during the novel Coronavirus Disease 2019 (COVID-19)
Question: What steps will RSA take to account for a decrease in State performance in Program Year (PY) 2019 because of extended program closures during the pandemic? Will States be penalized for performance issues?
Answer: The U.S. Departments of Education and Labor (Departments) will not make any determinations of performance success or failure based on PY 2019 performance data, submitted by October 1, 2020. RSA did not establish performance levels with VR agencies for PY 2019. Therefore, without this data, we will not have the requisite data to determine whether a State has met its performance levels. The Departments will take the effect of the COVID-19 outbreak into consideration in reviewing PY 2019 data. RSA encourages State VR agencies to remain in contact with RSA related to the impact of COVID-19 on service delivery and performance outcomes. RSA Technical Assistance Circular 20-021 states that the first year for which performance success or failure can be determined for some indicators applies to PY 2020; this data is reported by October 1, 2021. The Departments will continue to closely monitor the effect of the COVID-19 outbreak and its impact on services and performance outcomes.
Question: Will RSA consider delaying performance negotiations, as State offices may be closed for an unspecified period of time?
Answer: At this time, the U.S. Department of Education (the Department) anticipates that the negotiations process will proceed, and we will conduct negotiations with States. The Department anticipates negotiated levels of performance will be included in the approved Unified or Combined State Plans for the four-year period covering PYs 2020 through 2023. The Department is aware that some State offices are closed, and some States have implemented remote work. The Department is also aware that State agency leadership and management staff may be involved with COVID-19 response efforts. As a result, the Department will be as flexible as possible in conducting negotiations, including scheduling meetings at times that meet States’ needs.
- Oregon ODDS and VR FAQs
- Wisconsin Service Providers FAQs
- 4.28.20 RSA FAQs
National Telehealth Resource Centers
The National Telehealth Policy Resource Center (referred to as the Center for Connected Health Policy)
Information on telehealth-related laws, regulations, and Medicaid programs; Access links to National Telehealth Resource Center Partners; Consultation Services
- The National Telehealth Policy Resource Center (referred to as the Center for Connected Health Policy)
- Telehealth Resource Library
Regional Telehealth Centers
- California Telehealth Resource Center - Serves: California
- Great Plains Telehealth Resource & Assistance Center - Serves: North Dakota, South Dakota, Minnesota, Iowa, Wisconsin and Nebraska
- Heartland Telehealth Resource Center - Serves: Kansas, Missouri and Oklahoma
- Mid-Atlantic Telehealth Resource Center - Serves: Delaware, District of Columbia, Kentucky, Maryland, New Jersey, North Carolina, Pennsylvania, Virginia, West Virginia
- Northeast Telehealth Resource Center - Serves: Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont
- Northwest Regional Telehealth Resource Center - Serves: Washington, Oregon, Idaho, Montana, Utah, Wyoming and Alaska
Pacific Basin Telehealth Resource Center - Serves: Hawaii and Pacific Basin
*The region covered by the Pacific Basin Telehealth Resource Center (PBTRC) includes the state of Hawaii, the US territories of Guam and American Samoa, the Commonwealth of the Northern Mariana Islands, and the freely associated states of the Republic of Palau, the Republic of the Marshall Islands, and the Federated States of Micronesia. This region faces unique challenges to healthcare access including major geographic isolation and separation by ocean, extremely high costs of travel and telecommunications, small island populations, differing political and cultural environments, and a critical shortage of both primary and specialty care.
- Southwest Telehealth Resource Center - Serves: Arizona, Colorado, Nevada, New Mexico, Utah
- TexLa Telehealth Resource Center - Serves: Arizona, Colorado, Nevada, New Mexico, Utah
- Upper Midwest Telehealth Resource Center - Serves: Indiana, Illinois, Michigan and Ohio
Emerging Ethical Threats to Client Privacy in Cloud Communication and Data Storage
This article gives an overview of the current record keeping and communication regulations and guidelines, looks at new threats to client data, discusses the ethical considerations psychologists face, and advocates the foundation of best practices to prevent breaches of client data.
How to Make the Most of Telepsychology and Steer Clear of Common Pitfalls
This article discusses the growing demand for telepsychology services and the common pitfalls. The APA's Guidelines for the Practice of Telepsychology offers guidance on such issues as how to assess whether telepsychology is appropriate, obtain informed consent, protect patient confidentiality and legally work across jurisdictions.
- How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings
- Teleworks USA - employment opportunities to jobseekers, especially those in rural areas and small towns, allowing them to participate in the global economy without relocating. Teleworks USA is a division of the Eastern Kentucky Concentrated Employment Program, Inc.
- McKinsey & Company published an article on When Governments go Remote
- CareerForce Virtual & Interactive Services for Career Seekers in Minnesota
- National Technical Assistance Center on Transition
- Oregon General VR Services Eligibility Guidance
ASL vlog posted on the topic of: Getting Help through Public Benefits
This vlog joins 4 other ASL vlogs on the following topics:
Managing Your Money Which Bills to Pay First?
Managing Your Money: Why Does Your Money Disappear?
Stimulus Payments: Do You Qualify for the Stimulus Payment If You Receive Government Benefits?
Stimulus Payments: Do You Qualify for the Stimulus Payment If You Work?